Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@alvy.com.au. Items returned to us must first request a return to be accepted. The customer is responsible for return shipping costs. The address for eligible returns is:

Level 1, 162 Grand Boulevard, Joondalup, Australia, 6027.

Sizing

As an international company, we acknowledge that sizing standards can vary from one region to another. To ensure that our customers have a seamless shopping experience and receive the best-fit clothing, we recommend considering our sizing chart when making a purchase. It's important to note that due to international sizing variations, garments may sometimes run smaller than expected or be tagged with two sizes larger than ordered. Should you have any questions or concerns regarding sizing, our customer support team is always available to assist you in making the right choice.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@alvy.com.au.