Shipping policy

Order Processing:

We aim to process all orders within 1-3 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will email customers before proceeding with the order to ensure a successful delivery.

Shipping Time:

We offer the following shipping methods for domestic orders:

  1. Standard shipping (Australia Post): Shipping time is generally 2-8 business days.
  2. Express shipping (Australia Post): Shipping time is generally 1-4 business days.
  3. Free shipping (Australia Post): Orders over $70 qualify for free standard shipping.

There are some factors affecting shipping that are beyond our control, including:

- Weather conditions

- Holiday seasons

- Errors by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal. We do not ship outside of Australia.

Shipping Costs:

Shipping costs are calculated based on the weight of the package, destination, and selected shipping method. The shipping cost will be displayed at checkout before the final payment.

Taxes and Duties:

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: ALVY cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Order Cancellation:

If you wish to cancel an order after payment, please contact us within 4 hours, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place with a tracking number, we are regrettably unable to cancel the order, requiring you to initiate a product return.